Analysis of Decker Repairs Essay Example | Topics and Well Written Essays - 2250 words

Analysis of Decker Repairs - Essay ExampleAn enterprise-wide system (ERP) can be true so as to capture the different modalities of the business and integrate into one big system. A decent relational database must be also established to take care of the information which needs to be dealt with.2. The problem of recording the customer service info is telephonic based which can be problematic with respect to forebode line busy due to traffic, phone line damages which hinder termination of customers and requirement of many front desk personnel to grasp it.Solution A web-based system (Client-Server Model)can be highly-developed for the customers to browse the service required and the ask can be placed accordingly. It cuts down exclusively phone barriers and traffic at the service providers end to record the requests.Solution The service vertex can be delivered online after the customer confirms the service request to be closed. After that, the payment is do online and feedback i s sent out. The online payment system can be implemented for customer ease.The DSS will capture all the processes currently occurring in an organization and make decisions on the basis of that. From the time of creating a service request and to the final obtaining of the feedback of the customer, it will cater to all. The internal processes also need a good management. The training of the technicians and the task of scheduling and routing can be managed and tracked considerably using the system.The DSS employed here will be acting as a system as a whole which will further modularize itself into subparts to handle the internal and external entities effectively. The interaction among the various processes needs to be closely monitored and taken care well and DSS is fit to handle it.